Privacy Statement
What this covers
This Privacy Policy explains how the online pharmacy service handles personal information when you visit the website, create an account, place an order, contact the site, or receive messages from us.
We use personal information to provide the service, process orders, communicate with you, improve the website, protect against misuse, and meet necessary business and record-keeping requirements.
Information we use
The information processed may include:
- Your name, contact details, account details, and delivery information.
- Order details, product information, and prescription information where needed to fulfil an order.
- Messages, reviews, support requests, and other information you choose to provide.
- Payment transaction information needed to confirm and fulfil an order.
- Technical information such as your IP address, browser type, device details, and website activity.
Cookies and website measurement
The website may use cookies and similar technologies to keep the service working, remember preferences, understand how visitors use the website, and measure website performance. Some cookies are necessary for basic features, while analytics cookies help us improve the service.
You can control or delete cookies through your browser settings. You may be able to block all cookies, allow only certain types, or delete cookies when you close your browser. Blocking necessary cookies may affect some website features.
Order emails and optional messages
We may send emails needed to provide the service, such as order confirmations, payment updates, delivery information, account notices, and responses to your requests. These service emails may continue even if you stop optional messages.
Optional messages may include promotions, product information, surveys, or other updates. You can stop these messages by using the unsubscribe option in the message or by contacting the site through the Contact page.
Payment processing
Payments are handled by a payment provider. The payment provider processes the payment information needed to complete the transaction and may handle that information according to its own privacy practices.
We may receive transaction details needed to confirm payment, fulfil your order, provide support, and keep accurate business records.
Keeping and deleting information
We keep personal information only for as long as it is needed for the purposes described in this policy, including fulfilling orders, providing support, maintaining security, resolving disputes, and keeping necessary business records.
When information is no longer needed, we delete it or remove details that identify you where practical. A deletion request may be limited when information is still needed for an active order, security, dispute resolution, or required record keeping.
Adults only
The service is intended for adults aged 18 and over. Please do not use the service or provide personal information if you are under 18. If you believe that a person under 18 has provided information, contact the site through the Contact page.
Your privacy choices
You may ask us to:
- Tell you what personal information we hold about you and provide a copy where appropriate.
- Correct information that is inaccurate or incomplete.
- Delete personal information, subject to necessary exceptions.
- Object to certain uses of your information.
- Withdraw consent where we rely on your consent.
To make a privacy request or ask a question about this policy, contact the site through the Contact page. We may ask for information needed to confirm your identity and understand your request. We will review and respond within a reasonable time.