Terms
About this website
This website provides information about health products, pharmacy services, ordering, delivery and related matters. The information is general in nature and may not be complete, current or suitable for every person.
Product availability, prices, descriptions and other details may change without notice. Information shown on the website does not create a professional or contractual recommendation unless an order is accepted under these terms.
Health information and prescriptions
The information on this website does not replace advice from a doctor or pharmacist. Customers should follow the instructions of their doctor and the package leaflet, and should ask a doctor or pharmacist about questions concerning a product, condition, side effect or interaction.
Prescription-only medicines require a valid prescription. Orders for these medicines are subject to review and dispensing by an appropriate pharmacist and may be refused or adjusted where required for safety, accuracy or compliance with applicable requirements. A prescription does not guarantee that an order will be accepted.
Orders and payment
Customers must provide complete and accurate information when placing an order. An order request is not accepted until it has been confirmed. The seller may correct pricing or description errors, check product availability and decline or cancel an order when necessary.
Payment must be made using an accepted payment method. Payment authorization does not by itself confirm that an order will be fulfilled. If an order is cancelled or cannot be completed, any applicable refund will be handled using the original payment method or another appropriate method.
Delivery arrangements
Delivery details and any applicable charges are shown at checkout. Delivery estimates are not guarantees. Delays may result from inventory issues, prescription review, payment processing, carrier disruption, weather, customs or other circumstances outside reasonable control.
Customers should provide a secure and accurate delivery address and make reasonable arrangements to receive the parcel. If a parcel cannot be delivered because the information provided is incomplete or no one is available to receive it, additional charges or a further delivery attempt may apply where permitted.
Problems with a parcel
Customers should check the parcel and its contents as soon as reasonably possible after delivery. If a parcel is damaged, incomplete, tampered with or contains the wrong product, the customer should contact customer service promptly and provide the order details and any useful photographs or other evidence.
Depending on the circumstances, the issue may be investigated and resolved by replacement, completion of the order, refund or another appropriate remedy. Customers should not use a product that appears damaged, altered or unsuitable.
Returns and refunds
Returns are handled in accordance with applicable law and the nature of the product. For health, safety and product-integrity reasons, some medicines and health products may not be eligible for return after dispatch or delivery unless they are defective, damaged or supplied in error.
Where a return is accepted, the customer may need to follow return instructions and keep the product in its original condition and packaging. Refunds are issued after the return or reported problem has been assessed, within the period set by applicable law, and may exclude delivery charges where permitted.
Customer responsibilities
- Provide accurate personal, prescription, payment and delivery details, and update them when they change.
- Use products only for personal use and as directed by a doctor, pharmacist or the package leaflet. Products must not be resold or supplied to another person.
- Keep order confirmations, account credentials, prescription information and other order details safe and confidential.
- Tell customer service promptly about suspected unauthorized access, an ordering error or a problem with a delivered product.
Liability and limits
The website and its content are provided on an availability basis. Reasonable care is used to maintain accurate information, but uninterrupted access, error-free content, product availability or delivery by a particular time cannot be guaranteed.
To the extent permitted by applicable law, the seller is not responsible for indirect, incidental or consequential loss, or for loss caused by inaccurate information supplied by the customer, misuse of a product, failure to follow professional or package instructions, or events outside reasonable control. Nothing in these terms limits liability or a customer remedy that cannot lawfully be limited.